AI Voice Agents for human-like phone calls
We analyze your workflows and implement automated handling of calls and texts at scale, reducing manual workload and enhancing communication with vendors, partners, and customers, all without adding headcount.
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Service Details
Your Supply Chain Deserves More Than Hold Music
Our agents eliminate bottlenecks and deliver a seamless experience to customers, partners, and your team.
Natural Conversation
Voice Agents communicate just like your best team members—understanding context, intent, and nuance, so every caller feels heard and supported.
Order & Delivery Updates
Smart automation resolves common requests instantly, learns from interactions, and adapts to your specific supply chain workflows, saving time and reducing errors.
Secure & Compliant
All interactions are protected with enterprise-grade security and built to meet industry compliance standards, keeping your data and your partners’ information safe.
Fluent in 10+ Languages, Out of the Box
Serve your global partners and customers effortlessly, our Voice Agents speak 10 major languages natively, no extra setup required.
How Optimized Is Your Business?
Your First Step to Smarter Operations.
Don’t let inefficiencies hold your business back. Unlock insights with our business innovation & efficiency score assessment, it takes just 12 minutes.
24/7 Availability
Never miss a call, voice agents work around the clock.
CRM & ERP Integration
Real-time syncing with your supply chain systems.
Custom Workflows
Automate scheduling, payments, inventory checks, and more.
Instant Resolution
Provides order status, updates delivery times, books appointments, and more.
Use Cases
Every delay, missed call, or slow reply costs you. We use AI to fix that.
Vendor Communication
AI agents automate vendor communication, RFQs, and PO confirmations, improving procurement speed and supplier relationships.
Order Status Updates
AI provides 24/7 order updates and delivery alerts, boosting customer satisfaction and cutting support costs.
Inventory Alerts
AI monitors stock levels, alerts stakeholders, and auto-reorders, preventing stockouts and reducing inventory costs.
Fleet Coordination
AI manages real-time driver comms and routes, cutting coordination time and improving delivery performance.
Integrations
Seamless Integration with Your Supply Chain
Don’t see your platform? We integrate with virtually any system through our flexible API architecture.
Our Services
Demonstrated results with OptimizePros Solutions
How our AI-driven solutions have transformed businesses by boosting productivity and driving sales growth.
Online Reservations
By integrating our AI-driven automation software, a leading online reservation service achieved zero backlog in support cases, reduced resolution times to less than an hour.
-545 hrs / month
on account suspension requests
SaaS Business
With our AI automation, a transportation services provider saves over 760 hrs per month, achieving document processing automation with zero human intervention, resulting in improved efficiency and valuable resource allocation.
90%
in yearly savings
Frequently Asked Questions
You have questions, we have solutions.
How our AI-driven solutions have transformed businesses by boosting productivity and driving sales growth.
What are AI phone agents?
AI phone agents are virtual assistants powered by artificial intelligence, capable of answering and managing phone calls automatically. They use natural language processing to handle common customer requests, provide information, and route calls—delivering 24/7 support without requiring a live receptionist.
What are the main benefits of using AI phone agents?
AI phone agents answer every call instantly, reduce hold times, and handle routine questions so staff can focus on more complex issues. They also ensure after-hours coverage, provide detailed call logs, and help improve overall customer satisfaction.
How do AI phone agents handle customer requests?
Using advanced speech recognition and language understanding, AI phone agents can answer questions, collect information, book appointments, or transfer calls to the right staff member if needed. They are designed to make interactions quick and easy for callers.
Are AI phone agents secure and compliant with industry regulations?
Leading vendors design their systems with security as a top priority. Call data is encrypted in transit and at rest, and solutions often comply with regulations like HIPAA, PCI-DSS, and GDPR, making them suitable for industries with strict privacy requirements.
Can AI phone agents work with multiple languages?
Yes, most vendors offer multilingual AI phone agents. These systems can speak and understand several languages, and even switch between languages during a call if required.
What happens if the AI can’t help or a caller asks for a person?
If the AI phone agent can’t resolve something or detects the need for human involvement, it transfers the call to a staff member. The conversation context and any collected information are passed along, so the caller doesn’t have to repeat themselves.
Is the setup process complicated?
With OptimizePros, setup is straightforward. We handle everything—from connecting your existing phone numbers to configuring the AI and customizing call flows based on your business needs. You’ll have a dedicated team guiding you every step of the way.
How do I know if AI phone agents are right for my business?
AI phone agents are a great fit if you get frequent calls, need after-hours coverage, want to reduce missed calls, or aim to improve your customer experience. OptimizePros can arrange a demo or pilot so you can see how it works in your real environment before committing.
Can I keep my current phone numbers and systems?
Yes, OptimizePros manages the transition process, including porting your existing numbers and ensuring compatibility with your current systems, so there’s no disruption to your business.
What kind of ongoing support will I receive?
OptimizePros provides full managed support—monitoring your system 24/7, handling updates, optimizing performance, and offering fast troubleshooting whenever you need help. We make sure your AI phone agents are always working at their best.